Privacy Policy

1. Introduction

This Privacy Policy explains how Rental Shield LLC (R-Shield A.I.) collects, uses, shares, and protects personal information when you visit our website or use our AI-powered software solutions.
We are committed to safeguarding your privacy and ensuring compliance with international standards, including the UAE Personal Data Protection Law (PDPL) Federal Decree-Law No. 45 of 2021, and applicable global frameworks such as the EU GDPR and UK Data Protection Act 2018 where relevant.

2. Information We Collect

We collect the following categories of data:

a) Personal Information

Name, email address, phone number, company name, and job title.
Login credentials or account identifiers.

b) Usage & Technical Information

Browser type, device data, IP address, and session analytics.
Log files, cookies, and analytics tracking.

c) Transactional & Payment Data

Billing details, transaction IDs, and payment confirmations (handled securely through third-party gateways).

d) AI System Data

Inputs and queries you submit to our AI tools.
Usage metadata used for model performance improvement (in anonymized form).

3. How We Use the Information

We process personal and technical information to:

Deliver and improve our AI and automation solutions.
Provide technical support and respond to inquiries.
Conduct analytics and enhance user experience.
Send updates, notifications, and relevant business communications.
Ensure compliance with applicable laws and contractual obligations.

We never sell your personal information to third parties.

4. Legal Basis for Processing

We rely on one or more of the following legal bases:

Your consent (for marketing or optional data sharing).
Contractual necessity (for providing agreed services).
Legitimate business interests (for improving user experience and AI systems).
Legal obligations under UAE or applicable laws.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless longer retention is required by law or regulatory compliance (e.g., accounting or dispute resolution).

6. Data Security

We implement strong technical and organizational measures to protect data, including:

Encryption in transit and at rest.
Access control and multi-factor authentication.
Secure cloud infrastructure compliant with ISO 27001 standards.
Regular vulnerability assessments and audits.

7. International Data Transfers

If your information is transferred outside the UAE, we ensure that adequate data protection measures are in place, consistent with international privacy frameworks.

8. Cookies and Tracking

Our website uses cookies and analytics tools to understand user behavior and enhance functionality.

You can adjust your browser settings to manage or disable cookies; however, some features may not function properly without them.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data.
Withdraw consent at any time.
Request data portability or restriction of processing.
Lodge a complaint with the relevant data protection authority.

To exercise your rights, contact us at privacy@rshield.ai.

10. Third-Party Services

We may use trusted third parties (e.g., cloud hosting, payment gateways, analytics providers) who process data on our behalf under strict contractual confidentiality and security terms.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If such information is discovered, it will be deleted promptly.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in technology, regulation, or our internal practices. The latest version will always be available on our website.

13. Contact Information

If you have any concerns about how your personal data is handled, please contact us:

Rental Shield LLC (R-Shield A.I.)
Email: privacy@rshield.ai

Address: DD-14-124-018, Al Khatem Tower, WeWork Hub71, ADGM Square, Al Maryah Island, Abu Dhabi, United Arab Emirates.